General Terms & Conditions

The site is the online store of the Bio-Buyers distribution brand.

Bio Buyers is a brand of the Terroir et Sens cooperative, whose head office is located at 34 Rue Benelemlih, El Jadida, Morocco.

The Terroir et Sens cooperative can be reached at the email address:

For any question relating to the follow-up of your orders on the site, please contact customer service .


The online store allows its customers, once registered on the site, to access the catalog of products and services of the Terroir et Sens cooperative in order to acquire them. Products
and services put online are offered at firm prices.

The following general conditions of sale govern all transactions established on the Bio-Buyers online store. Any order placed on this site assumes that the Customer "Purchaser" accepts
unconditionally and irrevocably these conditions.

Any access and/or use of the site and its sub-sites implies acceptance and compliance with all the terms of these GCS and their unconditional acceptance. These therefore constitute a contract between Terroir et Sens and the Buyers.

In the event that the User does not wish to accept all or part of these GCS, he is asked to renounce all use of the Service.


This contract is a distance contract which aims to define the rights and obligations of the parties in the context of the sale of products of the Terroir et Sens cooperative, on the Internet, through the platform

The purpose of these T&Cs is therefore, on the one hand, to define the terms with which Bio-Buyers makes available to Buyers its entire product range for online sale, on the other hand, its relations with Buyers.

The T&Cs are thus broken down into three sections:

  • I - General conditions of use of the Site
  • II - General Terms and Conditions Buyers
  • III - Data confidentiality charter



The Service is accessible free of charge to any User with internet access. All costs relating to access to the Service, whether hardware, software or internet access costs, are the sole responsibility of the user. He is solely responsible for the proper functioning of his computer equipment as well as his access to the Internet.

In general, Bio-Buyers reserves the right to refuse access to the Service, unilaterally and without prior notification, to any User who does not comply with these terms of use.

Bio-Buyers , for its part, implements all reasonable means at its disposal to ensure
quality access to the Service, but is under no obligation to achieve it.

Bio-Buyers cannot, moreover, be held responsible for any malfunction of the network or servers or any other event beyond reasonable control, which would prevent or degrade access to the Service.

Bio-Buyers reserves the right to interrupt, temporarily suspend or modify
without notice access to all or part of the Service, in order to ensure its maintenance, or for any other reason, without the interruption giving rise to any obligation or compensation.


Bio-Buyers will do its best to ensure the availability of its Services and that transmissions are made without errors. However, due to the nature of the internet, this cannot be guaranteed. In addition, your access to the Bio-Buyers Services may occasionally be suspended or limited to allow for repairs,
maintenance, or add new features or services. We will endeavor to limit the frequency and duration of such suspensions or limitations.


Bio-Buyers is committed
to implement all the necessary means to protect your data
re. For more information, please see section III (Charter
confidentiality of data) of these T&Cs.


All texts, comments, works, illustrations, works and images reproduced or represented on the Site are strictly reserved under copyright as well as intellectual property, for the entire duration of protection of these rights and for the whole world. As such and in accordance with regulatory provisions, only use for private use is authorized. Any reproduction, representation, modification or total or partial adaptation of the Site and/or of all or part of the elements found on the Site or incorporated therein is strictly prohibited.

The corporate names, trademarks and distinctive signs reproduced on the Site are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs
is strictly prohibited and must be subject to the prior written authorization of the trademark holder.

Certain Products are subject to specific usage rights regulating copies, public distribution, etc. You must comply with the contractual conditions applicable to these Products and Bio-Buyers cannot be held responsible for the uses that may be made of these Products outside this framework.

1.5 - HYPERTEXT LINKS TO EXTERNAL SITES may contain hypertext links to third-party sites, which are not under the control of the Terroir et sens cooperative.

Consequently, Bio-Buyers can in no way be held responsible for the content of linked sites and does not guarantee that the User is satisfied with the products and services offered by these third-party sites.

However, if a User informs Bio-Buyers that a link present on the Site refers to a page whose content is illegal, Bio-Buyers will remove the link to this page.

1.6 - REVIEWS, BLOGS & FORUMS reserves the right to open a forum service and/or a blog accessible from its Site and/or to allow Users to publish opinions and/or testimonials.

In such a case, Bio-Buyers reserves the right not to publish or to delete any opinion, testimony or comment whose content would be contrary to the law or morality and,
generally illegal.

Any User who has published an opinion, testimonial or comment, accepts that Bio-Buyers may use the content for any purpose (advertising, derivative work, distribution, etc.) and waives free of charge any proprietary claim on this content. .


Bio-Buyers strives to ensure that all information on its Site is correct, but Bio-Buyers does not guarantee the quality, origin, legality, accuracy or completeness of the data, information, products or services. Under no circumstances can Bio-Buyers be held liable, on the one hand,
direct, indirect, consequential or resulting damage from the use or inability to use its services, and on the other hand, from the alteration of data transmissions.


Bio-Buyers reserves the right to make changes to its Website, its procedures, and its terms and conditions, including these General Conditions of Sale at any time.

You are subject to the terms and conditions, procedures and General Conditions of Sale in force at the time you order a product from us. You will be informed by e-mail of the modifications made to these general conditions of use.

The fact of continuing to use the site after the modification of the general conditions of use is considered as the acceptance of these.


These T&Cs are subject to Moroccan law. Any dispute relating to their interpretation and/or their execution is subject to the Moroccan courts.


For any information or questions, Bio-Buyers provides customer service that can be contacted:



If you wish to purchase one or more product(s) listed on the Bio-Buyers store, you must select each product you wish to purchase and add it to your basket. When you have selected all the products you want to buy, you can confirm the contents of your basket and place the order.

At this stage, you will be redirected to a page summarizing the details of the Products you have selected, their price and the delivery options (with the relevant delivery costs). You should
then choose the delivery options as well as the shipping and payment methods that suit you best.

Once you have selected the delivery and payment methods, you can place your order.

After placing your order, we will send you a confirmation message by email. We will notify you a second time when sending your items.

Please note that we sell products only in quantities corresponding to the usual average needs of a household. This applies both to the number of products ordered in a single
order only to the number of individual orders respecting the usual quantity of a normal household placed for the same product.

You agree to obtain invoices for your purchases electronically. Electronic invoices will be made available to you in the Customer area of ​​our Site.

If you would like to receive a paper copy of invoices, please contact Bio-Buyers Customer Service at
the following address:


Product offers are valid as long as they are visible on the Site and within the limits of available stocks.

In the exceptional case where the ordered product is unavailable after the validation of an Order, the Buyer will be informed as soon as possible by email or telephone. Bio-Buyers will then offer him the choice of exchanging the ordered product or canceling the order of the unavailable product.

The exchange or cancellation of an unavailable product therefore does not affect the entire contract concluded between the Buyer and Bio-Buyers , which continues to produce its effects with regard to the available products.


All prices are displayed in MAD (Moroccan dirhams) all taxes included unless otherwise indicated. Bio-Buyers may at any time modify the prices of the products it offers on its Site.

The products are always invoiced on the basis of the prices indicated by Bio-Buyers at the time of the confirmation of the Order.

The prices indicated at the time of confirmation of the Order then include the delivery costs, which may be different depending on the Buyer's place of residence.


To pay for your order, you choose the payment method among those offered by Bio-Buyers on the payment page.

The Buyer guarantees to Bio-Buyers that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the Order form.


The Buyer is required to provide the necessary and precise instructions to Bio-Buyers in order to allow him
to carry out the transport and delivery services entrusted to it and in particular, without this list being exhaustive, the name of the recipient of the products delivered, the complete address where the delivery must be made, and a telephone number where the recipient of the products can be reached.

Products ordered on the Bio-Buyers online store are sent directly by Bio-Buyers . The shipping details are indicated in the order summary.

Delivery times differ according to the delivery method, according to the products ordered and according to the geographical area indicated by the Buyer during the process of placing the Order.

Delivery times are given for information only and have no contractual value. Deliveries are made to the delivery address indicated by the Buyer during the Order process.
and are currently limited only to Morocco.

In the event that it is informed by the carrier that a delivery is impossible, due to an error in the address indicated during the ordering process, Bio-Buyers will endeavor to contact the Buyer, in order to indicate to him a new delivery address as soon as possible. Any additional delivery costs will then, where applicable, be borne by the Buyer who must immediately pay them.

In the event of delivery by a carrier requiring hand delivery to the Buyer, Bio-Buyers does not
can not be responsible for a delay or impossibility of delivery due to the repeated unavailability of the Buyer.

Any delay in delivery cannot give rise to the cancellation of the Order or to any compensation. However, if the delivery period is exceeded by seven (7) days, the Buyer may
denounce the online sales contract by sending a letter to Bio-Buyers . The contract will then be considered broken.

In the event of loss, damage or other damage suffered by the goods, or in the event of an unusual delay in delivery, it is up to the recipient or the recipient to make regular and sufficient observations, to make reservations with regard to the carrier and in a general way to carry out all the acts necessary for the conservation of the recourses in the forms and the legal deadlines, failing which no recourse can be exercised against Bio-Buyers .

Losses and claims will be noted in writing on the delivery note by the recipient (or the recipient) upon receipt of the goods. In the event of refusal of the goods by the recipient for a serious reason, the goods will be returned at the expense of Bio-Buyers .

In case of absence of reserve within 7 days from the reception of the goods by the Buyer, this one is considered in conformity and no return of this one will be possible.


The Buyer has a period of 7 days from receipt of the Product(s) ordered to exercise his right of withdrawal with Bio-Buyers .

The articles must be sent intact and complete in their original packaging (in particular with the labels bearing their references), and generally, in a packaging identical to that used during the expedition allowing their re-marketing.

Returned items must be accompanied by the delivery note, within 7 days of receipt of the package.

The shipping costs related to the return are the responsibility of the Buyer.

Items received damaged or non-compliant are returned for exchange free of charge.

However, it should be noted that the right of withdrawal cannot be exercised in particular for:

  • The supply of goods made according to the Buyer's specifications;
  • The supply of goods likely to deteriorate or expire rapidly;
  • The supply of goods which have been unsealed by the Buyer after delivery and which cannot be returned for reasons of hygiene or health protection;
  • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.
  • The supply of goods sold as part of promotions on the Bio-Buyers online store.

Products already exchanged cannot be returned or exchanged a second time.

Only purchases paid online can be refunded. Cash on delivery orders can only be exchanged. Refunds and exchanges are made within 10 working days after receipt of the return. Delivery costs incurred by the customer upon receipt of their initial order are non-refundable.


The products ordered on the Site must be delivered without defects of conformity. Nevertheless, due to the nature of the products available on the Site, which are mostly artisanal and food products, the photographs of the products offered for sale on the Site are only indicative and do not engage the responsibility of Bio- Buyers , in particular for lack of conformity.


Bio-Buyers undertakes to implement all necessary means to protect data concerning
its Clients and Users.

The purpose of this charter is to explain the use of the information collected through our Site. By using Bio-Buyers ' services and site, the User undertakes to comply with the terms of this confidentiality charter with regard to the collection of his personal information collected by the site.


Bio Buyers undertakes to use the information provided only for:

  • Send Users information about its products and services;
  • Verify the identity of Users;
  • Conduct market research and improve its site and services;
  • Collect impressions and comments about its services;
  • Have the Purchasers pay the amounts corresponding to the purchases of the Products placed online;


The information and data concerning you are processed by Bio-Buyers in order to manage the accounts and access to the Service of the Users of the site. The information necessary for delivery will be transferred to the carrier for this sole purpose.

Regularly, Bio-Buyers sends its Users information relating to services likely to interest them.

Bio-Buyers may be required to transmit data concerning its Users to a third party in the event of the sale of all or part of its business or in the event of restructuring and reorganization of the business. Be that as it may, Bio-Buyers ensures the protection of data concerning its Users.

With the exception of the cases mentioned above, Bio-Buyers will not communicate any data concerning its Users without their agreement except in the case of a legal constraint (in the case for example of a court order or for the purposes of prevention of fraud and other crimes).


Log files/IP addresses: when the User visits the Site, our web server automatically records the User's IP address. This IP address is in no way linked to the Users' personal data. We use IP addresses only to facilitate the administration of the Site.

Bio-Buyers may also be required to collect non-personal data (data that does not allow you to be identified) such as the Internet browser (in order to adapt the display of the pages in particular), which we will use to provide you with a further service. more efficient.


When browsing the site, certain information (commonly called "cookies") may be installed on the computer of Users. Cookies are pieces of information transmitted to the User's hard drive by the site in order to store and sometimes track data concerning the User. Cookies are specific to the server that created them and cannot be used by other servers,
which means that they will not be able to track Users' web browsing. Cookies are used to make the most of the Site and to provide a more personalized service. The purpose of cookies is, on the one hand, to prevent Users from entering their information each time they visit our site and, on the other hand, to understand how our site is used in order to improve and update it. its content.

If the User wishes, he can block or delete cookies from his computer (The “help” section of your browser will explain the procedure to follow). Please note that such a maneuver may cause the site to malfunction.