Answers to your frequently asked questions


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When will I receive my products after placing an order?

We are doing everything we can to get your orders to you as soon as possible!

Our usual shipping times are 1-2 business days For Morocco.

For other countries, please see more details in the 'Delivery and returns' section.

How is the delivery going?

Your order will be delivered to your home by our carrier who will contact you in advance to agree on a delivery time slot that suits you. He will call you again 10 minutes before his arrival.

If you are not available during delivery, your package will be dropped off at one of our local carrier's pick-up points. You will then have 7 days to collect your order or request a new delivery.

If you find yourself in this situation, please write to us at , contact us on 06 63 55 05 33 or contact customer service .

How to track my order ?

You can track your order by accessing your customer account from our website or by contacting customer service .

New: Quick login using just your email address, no need to create an account or password.

For a quick consultation, you can also use the live chat service available on our website.

How much is shipping ?

Everything will depend on your location:

Casablanca and El jadida, Morocco: 20dh

Other cities, Morocco: 30dh

Delivery is free from 450 dh for Moroccan custumers.

For other countries, please see more details in the 'Delivery and returns' section.

How does cash on delivery payment work?

The process is quite simple. Before giving you your parcel, the delivery person will have to collect the amount of your order as well as the delivery costs. Once you have paid this amount, you will receive your products and can take full advantage of them.

cash on delivery payment is available only in Morocco.

Do you deliver outside Morocco?

Yes, we are currently serving customers located in Africa and America. More details in the 'Delivery and returns' section.

We are actively working to extend our offerings to the rest of the world.

What if my order is late?

We ensure that your orders reach you as soon as possible. However, it exceptionally happens that certain orders are delayed.

It is important to contact customer service as soon as you notice a delay in order to find a quick solution.

If I don't like my order?

If you are not completely satisfied with your order, you can return it for exchange within 7 days .

Return costs are 35 dh ; just send us an e-mail to or contact our customer service and we will provide you with the procedure to follow.

Please note that products must be returned in their original condition. However, please note that our home fragrances (spray, capilla and to burn) are neither returnable nor exchangeable.

International orders outside of Morocco are non-returnable and non-exchangeable due to the high cost of shipping and customs fees. We apologize for any inconvenience this may cause and encourage our international customers to carefully review their orders before finalizing their purchase.

Please note that products already exchanged cannot be returned or exchanged a second time. Only purchases paid online can be refunded. Cash on delivery orders can only be exchanged.

The product I want is no longer available on the online store?

Some of our models are very popular! If a restocking of the product in question is planned, we will do our best to make it available as soon as possible.

Do not hesitate to subscribe to our newsletter to be informed of new arrivals and restockings. You can also write to us at to inform us of the product you are interested in and we will be able to let you know as soon as we have stock!

What are the payment options available ?

The products sold on our online store can be paid online by Visa or MasterCard credit card. You can also opt for Cash on Delivery payment if you are a Moroccan custumer..

How does the Bio Buyers gift card work?

The Bio Buyers gift card is a practical way to offer a gift to your loved ones who will be able to choose the products they want themselves. To use it, you just have to buy it on our website and send it to the person of your choice. Your loved one can then use the amount of the card to buy products on our online store by entering the code of the gift card during payment.

The gift card is valid for 1 year from the date of purchase.

You buy your gift card by online payment:

  • After paying for your basket, you will immediately receive by e-mail the discount code corresponding to the amount of your gift card (check your spam/junk mail).

  • 2 days later we will send you a blank physical gift card.
  • All you have to do is enter the discount code you received beforehand and offer it to the lucky recipient.

You buy your gift card by cash on delivery:

  • After you have placed your order, we will send you a blank physical gift card to your home 2 days later.

  • Once the delivery person has paid and your payment has been recorded, you will receive the reduction code corresponding to the amount of your gift card by e-mail one day later (check your spam/junk mail carefully).

  • All you have to do is write the discount code you received on your card and offer it to the lucky recipient.

I need assistance, what should I do?

If you need assistance, do not hesitate to contact us at the email address or by phone at the number 06 63 55 05 33 . We will be happy to answer all your questions.

You can also contact us by filling out our online form where you can explain your request in detail.

For real-time and faster support, we recommend using the live chat service available on our website.

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